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Plain-English insurance guides

Understand your insurance before you need it.

Straightforward explanations of premiums, deductibles, coverage types, and claims for auto, home, health, and life insurance.

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How insurance works

Three parts of every policy, in plain language.

1

Premium

The amount you pay to keep coverage active. Age, coverage type, and history all affect it.

2

Deductible

What you pay out of pocket before the insurer covers the rest of a covered loss.

3

Policy limits

The most the insurer will pay, and the exclusions that apply to a claim.

Common questions

Quick answers before you call your provider.

What is a deductible?

The amount you pay toward a covered claim before your insurer pays the rest. A higher deductible usually lowers your premium.

What is the difference between liability and collision coverage?

Liability pays for injury or damage you cause to others. Collision pays for damage to your own vehicle after a crash.

Can my insurer refuse a claim?

Yes, if the loss falls under an exclusion or the policy conditions were not met. Review your policy and ask the insurer for the specific reason in writing.

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